Privacy Policy

1. Introduction

VoIP Tele (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including CloudPBX, Voice over IP, and business NBN services.

2. What Information We Collect

We may collect the following types of personal information:

• Name, business name, and contact details (address, email, phone number)
• Account and billing information
• Service usage data (e.g., call logs, IP addresses, device information)
• Communications with us (emails, support tickets)
• Any other information you provide to us in connection with our services

3. How We Collect Information

We collect information when you:

• Register for or use our services
• Contact us via phone, email, or our website
• Use our website (including through cookies and web server logs)
• Interact with our customer support

4. Use of Your Information

We use your personal information to:

• Provide, manage, and improve our services
• Process payments and manage accounts
• Communicate with you about your service or account
• Ensure the security and integrity of our services
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information:

• To our service providers and partners involved in delivering our services (e.g., cloud hosting, billing)
• If required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our customers or others
• With your consent or as otherwise permitted by law

If we transfer your information outside Australia (for example, for cloud storage or customer support), we will take reasonable steps to ensure the overseas recipient does not breach the protections afforded under Australian privacy law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below to make such a request.

8. Your Rights and Choices

• You may choose not to provide certain information, but this may affect your ability to use some of our services.
• You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

9. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

• Email: [email protected]
• Phone: 1300 142 701

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).